Privacy Policy

This Privacy Policy explains how Diverse Active Living Day Service (“we”, “our”, or “us”) collects, uses, and protects your personal information in accordance with the UK General Data Protection Regulation (UK GDPR) and the Data Protection Act 2018.

1. Information We Collect

We may collect personal information directly from you when you contact us, book an assessment, or use our services. This includes:

• Full name and contact details (email, phone number, address)
• Health or care-related information (if relevant to our services)
• Emergency contact details
• Communication preferences and records

2. How We Use Your Information

We process your information to:

• Provide and manage care services
• Respond to enquiries and requests
• Maintain records for legal and safeguarding purposes
• Improve our services and communication

3. Legal Basis for Processing

We process personal data based on one or more lawful bases including consent, contractual necessity, legal obligation, and legitimate interests related to providing high-quality care services.

4. How We Protect Your Data

We use secure systems, encrypted communications, and restricted access to ensure that all personal data is protected from unauthorised access, alteration, or disclosure.

5. Data Retention

We retain personal information only for as long as necessary to fulfil the purposes outlined in this policy and comply with our legal obligations.

6. Sharing of Information

We do not sell or rent your personal data. We may share information with relevant professionals or authorities only when required by law or for the provision of care and safeguarding.

7. Your Rights

You have the right to access, correct, or request deletion of your personal data, as well as to withdraw consent where applicable. To exercise your rights, contact us using the details below.

8. Contact Us

If you have questions or concerns about this policy, please contact:

• Email: diverseactivelivingsale@outlook.com
• Phone: 07935 998893
• Address: Barton Rd, Stretford, Manchester, M32 9PA

Last updated: 2025